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Who is Rachel and Why Does She Keep Calling?

Rachel is considered “public enemy number one” by the FTC, which is offering a $50,000 cash prize for a technical solution to block illegal robocalls.

Connecticut BBB says Ignore her and “Cardholder Services Calls"

Who is Rachel and why does she keep calling?  Better Business Bureau says despite the best efforts of the Federal Trade Commission, consumers continue to receive illegal robocalls during which recorded voices identifies themselves as being with “Cardholder Services,” the most common of which is ”Rachel.”

As part of an aggressive campaign to put an end to these calls, the Federal Trade Commission (FTC) announced it had identified and halted five companies based in Arizona and Florida.  These companies alone were responsible for millions of illegal calls that violated the Do Not Call Registry laws, and allegedly deceived consumers into paying hundreds of thousands of dollars in upfront fees to “reduce credit card interest rates.”

As the term suggests, a robocall is a recorded announcement that reaches land lines and mobile phones by computers that dial telephone numbers in sequence.

Consumers are urged to press “1” to speak to a live representative and “2” to discontinue receiving such calls.  Consumers who press “1” are then considered to be receptive to these scams, and added to a hot list that is sold to other telemarketers.

Millions of consumers complain about these calls to the FTC every year. Unfortunately, the caller ID numbers are not the real number from whence the call originates.

Not only is Rachel considered “public enemy number one” by the FTC, the difficulty in stopping these calls is illustrated by the agency’s offer of $50,000 cash prize for a technical solution to block illegal robocalls.  Other telemarketers push auto warranties, debt consolidation, medical discount cards and grant procurement programs – almost all of which are scams.  According to the FTC, these companies are difficult to find and stop.

There is not much that consumers can do block telemarketing calls short of not answering the telephone if they don’t recognize the incoming number, however, in the meantime:

Hang up. Do not press 1 or any other numbers to be taken off the list.

Consider blocking the number(s).

Report it at donotcall.gov. 

Finally, if you have a way of blocking illegal calls, the FTC would like to hear from you at http://robocall.challenge.gov.

This post is contributed by a community member. The views expressed in this blog are those of the author and do not necessarily reflect those of Patch Media Corporation. Everyone is welcome to submit a post to Patch. If you'd like to post a blog, go here to get started.

ed hoy November 25, 2012 at 03:11 PM
I use these opportunities to get a second opinion on the effectiveness of my smoke detectors. I speak quietly, in the hopes that the operator puts their headphones on tightly, ask them to hold a minute, and then put the phone next to the blaring smoke detector. They all confirm that the smoke detectors are working great. Whistles work well too.
Mitch Turlington November 26, 2012 at 08:39 PM
I usually just start talking really dirty. Rachel called back, twice.
Mitch Turlington November 26, 2012 at 08:40 PM
Womp womp.
eileen November 27, 2012 at 05:54 PM
good idea. I have also heard of people sounding air horns into the phone. Interestingly, I have found these thieves actually do know my name, but not much beyond that. They say they can help me with my Visa, MasterCard, etc., but I only have a Discover Card. If they know my name, and phone number, why don't they check the do-not-call list? I figure someone on the do-not-call list is less likely to fall for a scam; that is why they ask to be put on that list.
Qia November 28, 2012 at 06:21 PM
I just start answering the phone with an accent like I am from India...lol!

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